RAGE® Field Hockey Sticks & Equipment

Privacy

Privacy policy

At our website https://www.ragehockey.com we understand that electronic security and privacy are essential components of the online buying experience; therefore, we use your personal information by your consent only. We use that information only to create a more customized and pleasurable experience for you, in accordance with the terms delineated below.

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order. We use Stripe (Privacy Policy) & 2checkout (Privacy Policy) for payment processing and you can review their Privacy Policies using the links next to their names above.

If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case the courier company needs to contact you regarding the delivery.

We use third-party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

This was last updated on May 24th 2018.

How We Collect & Use Your Information

We collect information (such as your name, email address, mailing address, phone and transactional data) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey. Any account information you supply will be used only to process requested business dealings or to contact you regarding a specific transaction. We contract with third parties to assist us in maintaining and managing our customer information to fulfill promotions and to communicate with our customers. We do not authorize any of those third parties to make any other use of your information.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

f you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We may also disclose user information to the government and/or third parties when we have reason to believe that disclosure of such information is necessary to bring legal action against someone who may be violating our Terms and Conditions and where otherwise required by law or by legal process.

We may also use your contact information to e-mail you newsletters that inform you of new products and special features at RAGE Hockey. We may also offer you special promotions from our site or our sponsors. If you prefer not to receive such communications, you may contact us at info@ragehockey.com, to review, edit, or delete your personal information login to you account.

We may use your IP (Internet protocol) address to help identify problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. Our site uses cookies to keep track of your shopping cart. We use cookies to deliver content specific to your interests and to save your password so you don’t have to re-enter it each time you visit our site. We do not otherwise track any information about your use of other Web sites.

Kids Policy

In conformity with the Children’s Privacy Protection Act of 1998, RAGE Hockey will never knowingly request or use personal information from children under 13 years of age without prior parental consent. If RAGE Hockey receives concrete information that a subscriber is under 13 years of age, RAGE Hockey will remove all personal information concerning this subscriber from our files.

Security

Providing a safe and secure environment for your order information is our top priority. RAGE® Hockey protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology provided by 2checkout.com. 2checkout.com accepts credit cards on our behalf using its foolproof security system and fraud protection policies to guarantee customer security and satisfaction. Please note that your monthly credit card report might show 2checkout.com instead of RAGE Hockey. For further information on how risk-free and secure your buying experience will be, Click Here

E-Commerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example — Google Analytics, MailChimp, HubSpot, Stripe, 2checkout, Courier Companies.

Payments

We accept payments through Stripe & 2checkout. When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.

Please see their respective privacy policies mentioned above for more details.

Contact Us

If you have an account on this site, or have left comments or made a purchase, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you have any queries regarding this privacy statement, the practices of this website, or your dealings with RAGE Hockey, you can Contact Us or email info@ragehockey.com